Big changes at Basecamp
Out-of-the-blue, but not surprised
Stemming from (in part) an internal list of "funny" customer names, and the unwillingness to deal with it head-on, lead to the owners implementing some radical changes. One particular change seem to be the reason that reportedly a third of Basecamp's staff is leaving.
There's a lot of "pearl-clutching" going on around this, but I'll wager every call center throughout the world has it's own version of that list. I am not defending it, just recognizing that when humans get together, tribalism follows.
In larger, less public, companies, HR would add policies followed by a company-wide email. The offenders/complainers would be fired or leave due to a series of managerial micro-agressions. Everyone else would forget about it and keep on with their day, in part thanks to the vagueness of the email and policy wording.
With Basecamp we have the owners making decisions in public. Setting out their stall in plain English, and being very open if you don't like how they are handling it.
Jason & David have always marched to their own drum. I don't agree with some of what they have done, but I can see the rationale behind other parts. Let's see if anyone follows this new beat.