Piloting a new product is always nerve-racking…

This week we piloted the latest version of our B2B product, and it went really well. Not only a new UI, but new functionality too.

Months and months of research, design, coding, and testing can never prepare me for that feeling of putting it out into the wild for the first time. I always have Jared Spool’s Magic Escalator in the back of my mind – Am I introducing too much and moving our users the wrong way?

Thankfully this wasn’t the case. Seems, during lunch, an order had to be placed. Someone who’d never been shown the new version hopped on and placed it while everyone else was out. I’ll add that to the WIN column.

Obviously there’s still things we have to look at. Contrast on the old monitors being used was an issue, and photos taken of the users in action bore that out, so work to be done there. But having the text pass a base WCAG level put us in a good place for the majority of labels etc.

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